Our list “50 of the Top Hospitals in America” was created to bring together the top-rated & most reviewed hospitals in America from the most extensive review platform online Google My Business. We are not recommending any facility, hospital, company, health group, or organization. No one on this list paid to be on the list, hospitals cannot pay to be included on this list. Our goal is to highlight the significance of patient feedback; we focused on the positive input and searched for the top-rated most reviewed facilities. The 2019 “50 of the Top Hospitals in America” list is the first of its kind with all the focus on patient reviews from only one source; we believe that facilities can benefit and improve patient care if they consider this feedback.

What is Google My Business?

Google My Business (GMB) is a review platform and business tool for Google Maps. Once you claim your listing, you get access to multiple features including the ability to reply to reviews. In the last decade, Google Maps has become the largest and most widely used review site in the world. Please keep in mind that anyone at any time can leave a good or a bad review for your hospital; the number of reviews can change, and so can your ranking. If you are interested in learning more about GMB, you can read one of the many articles available for free online. However, it is always best to consult a professional to ensure full optimization (Contact Advanced Medical Management Solutions, LLC).

How did we choose the Top 50 Hospitals on our list?

Our criteria were simple we searched for hospitals throughout the United States, one state at a time looking for the most reviewed facilities with over 100 reviews. Our search was narrowed down to the major cities with the highest population, which would provide the best-case scenario for highly reviewed hospitals. We wanted to highlight the hospitals with a favorable rating of 4 stars or better; in the course of our search, we had a few facilities drop to a 3.9-star rating. GMB is a live ecosystem, so the number of reviews will change, and so will your rating. Another reason we wanted to create this list was to show the increase in reviews left for hospitals. It is not easy to receive a “good” review. However, it is easy to receive a bad review after even a simple misunderstanding. Knowing that good reviews are hard to come across, and high ratings are hard to keep, it was here where we realized how valuable this feedback truly is for a hospital. Our original list included 100 facilities, and we decided to highlight only the top 50 with the most reviews, which meant we had to leave a few 3.9 stars on the list.Our criteria were simple we searched for hospitals throughout the United States, one state at a time looking for the most reviewed facilities with over 100 reviews. Our search was narrowed down to the major cities with the highest population, which would provide the best-case scenario for highly reviewed hospitals. We wanted to highlight the hospitals with a favorable rating of 4 stars or better; in the course of our search, we had a few facilities drop to a 3.9-star rating. GMB is a live ecosystem, so the number of reviews will change, and so will your rating. Another reason we wanted to create this list was to show the increase in reviews left for hospitals. It is not easy to receive a “good” review. However, it is easy to receive a bad review after even a simple misunderstanding. Knowing that good reviews are hard to come across, and high ratings are hard to keep, it was here where we realized how valuable this feedback truly is for a hospital. Our original list included 100 facilities, and we decided to highlight only the top 50 with the most reviews, which meant we had to leave a few 3.9 stars on the list.

What did we find during our search?

At the beginning of this “search,” the Top 50 Facilities had accumulated 19,725 reviews we followed up six months later, and the total was 23,365 reviews, which is an increase of over 18 percent. What is even more striking was that many of the facilities on this list have not yet replied to reviews. All of the facilities on our list have been claimed, which means that someone on that facility’s team has access to the GMB page. Many facilities also had duplicate listings on Google Maps, stating there was more than one GMB page for a single facility, which can cause confusion and frustration when someone is searching online. One of the interesting observations when searching for the top reviewed hospitals was that we came across many pet hospitals that had more reviews compared to the human hospital in that area. Clients need to feel some gratitude to insight a positive review, and any bit of negativity can spark a lousy review. Every facility claims patient satisfaction is most important, and the driving force behind what they do and stand for, so why have so many facilities ignored this data? More and more patients are leaving reviews with 18% of all reviews found (On Our List) left in the last six months.

What should Hospitals do about reviews online?

Regarding online reviews, some might be too old to reply; others might seem like an unreasonable request. However, it is crucial to acknowledge these reviews so that other patients can see that if they leave a review, someone will consider their feedback. What hospitals should do is make sure they are replying to all reviews left online on any platform, vetting these reviews in search of valuable information, encouraging patients to leave more reviews and feedback. The most important step any facility can take using this data is searching for negative patterns, sometimes one review might be an exaggeration or a dramatic patient, but five similar reviews might be something to acknowledge.We wanted to create a list to demonstrate the importance of patient feedback, which facilities may take into consideration when looking for ways to improve patient satisfaction. The data is in, and we can see that although many have taken the first step in claiming their GMB page, they are still not responding to reviews. As more patients leave reviews and GMB gains popularity, we expect more hospitals are getting on board and replying to reviews, we look forward to our 2020 list.

In alphabetical order: “50 of the Top Hospitals in America.”

• Adventist Health White Memorial (Los Angeles, CA) 615 Reviews

• Akron Children’s Hospital (Akron, OH) 286 Reviews

• Ann & Robert H. Lurie Children’s Hospital of Chicago (Chicago, IL) 562 Reviews

• Arkansas Children’s Hospital (Little Rock, AR) 290 Reviews

• Arkansas Surgical Hospital (North Little Rock, AR) 305 Reviews

• C.S. Mott Children’s Hospital (Ann Arbor, MI) 396 Reviews

• CHI Memorial Hospital Chattanooga (Chattanooga, TN) 273 Reviews

• Children’s Healthcare of Atlanta at Egleston Hospital (Atlanta, GA) 343 Reviews

• Children’s Hospital of Philadelphia (Philadelphia, PA) 752 Reviews

• Children’s Hospital Los Angeles (Los Angeles, CA) 737 Reviews

• Children’s Mercy Adele Hall Campus (Kansas City, MO) 460 Reviews

• Cleveland Clinic – Main Campus (Cleveland, OH) 351 Reviews

• Dayton Children’s Hospital (Dayton, OH) 282 Reviews

• East Tennessee Children’s Hospital (Knoxville, TN) 244 Reviews

• Hackensack Meridian Health Hackensack University Medical Center (Paterson, NJ) 1,719 Reviews

• Harborview Medical Center (Seattle, WA) 371 Reviews

• Helen DeVos Children’s Hospital (Grand Rapids, MI) 272 Reviews

• James Cancer Hospital Solove Research Institute (Columbus, OH) 295 Reviews

• Kindred Hospital Indianapolis (Indianapolis, IN) 249 Reviews

• Kindred Hospital Indianapolis North (Indianapolis, IN) 273 Reviews

• Kindred Hospital Tarrant County – Fort Worth Southwest (Fort Worth, TX) 346 Reviews

• Kootenai Health (Coeur d’Alene, ID) 1,426 Reviews

• Le Bonheur Children’s Hospital (Memphis, TN) 282 Reviews

• Lee’s Summit Medical Center (Lee’s Summit,MO) 694 Reviews

• Massachusetts General Hospital (Boston, MA) 436 Reviews

• Mayo Clinic Hospital, Saint Marys Campus (Rochester, MN) 266 Reviews

• Memorial Hermann-Texas Medical Center (Houston, TX) 179 Reviews

• Mike O Callaghan Federal Medical Center (Las Vegas, NV) 265 Reviews

• Minneapolis VA Health Care System (Minneapolis, MN) 292 Reviews

• Monroe Carell Jr. Children’s Hospital at Vanderbilt (Nashville, TN) 410 Reviews

• Nemours Children’s Hospital (Orlando, FL) 507 Reviews

• Nemours/Alfred I. DuPont Hospital for Children (Wilmington, DE) 269 Reviews

• OHSU Doernbecher Children’s Hospital (Portland, OR) 251 Reviews

• Phoenix Children’s Hospital (Phoenix, AZ) 611 Reviews

• Primary Children’s Hospital (Salt Lake City, UT) 385 Reviews

• Rapides Regional Medical Center (Monroe, LA) 498 Reviews

• Research Medical Center (Kansas City, MO) 902 Reviews

• Riley Hospital for Children at Indiana University Health (Indianapolis, IN) 455 Reviews

• Ronald Reagan UCLA Medical Center (Los Angels, CA) 449 Reviews

• Rose Medical Center (Denver, CO) 657 Reviews

• Seattle Children’s Hospital (Seattle, WA) 467 Reviews

• Siouxland Community Health Center (Sioux City, IA) 324 Reviews

• SSM Health Cardinal Glennon Children’s Hospital (St Louis, MO) 244 Reviews

• St. Jude Children’s Research Hospital (Memphis, TN) 305 Reviews

• St. Louis Children’s Hospital (St. Louis, MO) 280 Reviews

• The Children’s Hospital (Oklahoma City, OK) 379 Reviews

• Tulane Medical Center (New Orleans, LA) 1,129 Reviews

• University of Iowa Hospitals & Clinics (Iowa City, IA) 397 Reviews

• UPMC Children’s Hospital of Pittsburgh (Pittsburgh, PA) 502 Reviews

• West Valley Medical Center (Caldwell, ID) 287 Reviews

Original Publish Date: 6-25-2019